There are many reasons for digitalisation of the property industry, one of which is to connect the various process participants – because innovative holistic systems facilitate the exchange of information between companies’ customers, employees and business partners, as well as between items of technical equipment in buildings. The resulting gains in process efficiency, transparency and convenience in the dialogue between tenants or owners and employees translate to lower costs. What’s more, pioneering digital solutions are tackling social challenges, for instance those associated with demographic change, and addressing the needs of tenants and owners at all stages of their lives. Last, but not least, digital offerings are taken for granted by tenants and owners these days – when it comes to arranging tradesman appointments, invoicing heating costs or even finding information on local medical facilities.